Terms of Service

By downloading, installing, or using the Sage mobile application or website ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service. These Terms constitute a legally binding agreement between you and Otto Research Labs LLC, doing business as Sage ("we," "our," or "us").

Sage is a relationship enrichment application designed to help couples build stronger connections through daily emotional check-ins, AI coaching, shared challenges, gratitude journaling, and rewards. The Service currently offers one paid plan, Sage+, which covers both partners in a paired couple, together with an introductory 7-day trial where offered.

To use certain features, you must create an account using a valid email address and password, or sign in with Google or Apple where available. Supabase Auth and the applicable identity provider handle authentication credentials; you are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. You must be at least 18 years of age to create an account. You may not create accounts for the purpose of reselling, abusing, or circumventing our systems. You may choose to pair your account with a partner's account. By pairing, you consent to sharing the relationship data and content identified in the Service as shared, which may include your name, selected profile information, emotional check-in status, gratitudes, shared journals, milestones, cycle-map information you mark as shared, and partner-directed activity. Private Sage conversations and unshared journal entries remain private. You can unpair at any time from the Profile settings.

Sage uses a hard paywall for the full app experience. New users may receive an introductory 7-day trial with access to Sage+. After the trial, continued access requires an active Sage+ subscription or a one-time Sage+ Lifetime purchase. Sage+ provides access to unlimited AI coaching, advanced features, and premium content for both partners in a paired couple. You may purchase Sage+ as a recurring monthly or annual subscription, or as a one-time lifetime non-consumable purchase where offered. Subscription purchases are billed through Apple App Store or Google Play Store. RevenueCat helps Sage associate store purchases with your Sage account and manage subscription entitlements; RevenueCat receives an app user identifier and purchase, subscription, and entitlement metadata, not your relationship conversations or journal content. Prices, trial eligibility, and renewal terms are displayed in the app at the time of purchase. All purchases are final and non-refundable except as required by applicable law or as set forth in Apple or Google's refund policies. You can cancel a subscription at any time through your device's subscription settings. Cancellation takes effect at the end of the current billing period. Deleting your Sage account does not cancel an App Store or Google Play subscription; you must cancel it through the applicable store.

You retain ownership of any content you create within the Service, including profile information, journal entries and voice notes, check-in reflections, gratitude notes and voice notes, milestones and photos or photo references, goals, relationship maps, Sage conversations, and Branches posts and comments ("User Content"). By submitting User Content, you grant Sage a limited, non-exclusive, royalty-free license to store, reproduce, transmit, moderate, and process that content solely to provide, secure, and improve the Service, including syncing content you choose to share with your partner and generating responses you request. We do not use your personal User Content to train external AI models. Some User Content is processed by service providers as described in the Privacy Policy, including for Sage responses, voice synthesis, email, storage, notifications, billing, attribution, or optional Branches moderation. You are solely responsible for the accuracy, legality, and permissions for your User Content, including content about another person.

You agree not to use the Service to: – Violate any applicable law or regulation. – Impersonate any person or entity. – Upload or transmit harmful, offensive, abusive, or illegal content. – Attempt to gain unauthorized access to our systems or another user's account. – Use the Service for any commercial purpose without our written consent. – Reverse engineer, decompile, or otherwise attempt to derive the source code of the Service.

Branches is an opt-in, pseudonymous community feature. Other members see your generated pseudonym, not your account email or real name, but Branches is not anonymous to Sage or authorized moderators. By using Branches, you agree to the in-app community rules and End User License Agreement, which are incorporated into these Terms. You must not post threats, harassment, hate, sexual content involving minors, doxxing, instructions for self-harm, illegal content, or content intended to target or endanger another person. We may review, remove, restrict, or preserve content and accounts when needed for safety, moderation, legal compliance, or abuse prevention. Posts and comments may be processed by automated filters and, when the disclosed AI-moderation setting is enabled, by an external AI provider after direct identifiers are redacted. You can report or block content and users in Branches.

The Service requests camera, photo library, microphone, speech-recognition, location, calendar, notification, or biometric permissions only when you use the related optional feature. Voice notes are uploaded to private storage; Sage dictation is converted to text by the device and its audio is not uploaded by Sage. Sage voice replies may send the reply text to an AI provider to synthesize audio that is returned for playback and not retained by Sage. Sage is not a passive recorder, does not read your contacts, does not read the contents of your calendar when adding a date, and does not receive biometric data from App Lock. You can decline permissions, although related features may not work. Sage's AI features are not a single generic process. Depending on the feature, Sage may send the relevant prompt and selected relationship context to OpenAI through Replit's AI Integrations proxy. This can include Sage messages, recent conversation history or summaries, profile and partner context, goals, assessments, check-ins, emotions, cycle-pattern information, and optional profile details such as pronouns or city-level location. The current text model is gpt-5-mini. AI-generated titles, summaries, insights, challenges, psychology bites, and coaching responses may be inaccurate and are not professional psychological, medical, legal, or crisis advice. If you turn on Sage voice replies, Sage sends the generated reply text to OpenAI's current speech model, currently gpt-4o-mini-tts, through Replit's proxy. The returned audio is streamed for playback and is not retained by Sage's servers. Voice replies are optional. Branches has a separate AI-assisted moderation feature. It is disabled by default at launch and requires the in-app disclosure to be accepted before use. If enabled, a redacted copy of a Branches post or comment may be sent to OpenAI through Replit's proxy to flag harmful content or crisis signals. Common direct identifiers are removed first, and the model does not receive the author's pseudonym, account ID, partner name, or pairing identifiers. Do not submit information to an AI feature that you do not want processed by an external AI provider or that you do not have permission to share.

The Service and all original content, features, and functionality (including the Sage name, logo, AI coaching system, design, text, and graphics) are owned by Otto Research Labs LLC and are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works without our written permission.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS. THE AI FEATURES OF SAGE ARE DESIGNED FOR INFORMATIONAL AND RELATIONSHIP-ENRICHMENT PURPOSES ONLY. AI OUTPUT MAY BE INACCURATE OR INCOMPLETE AND DOES NOT CONSTITUTE PROFESSIONAL PSYCHOLOGICAL, THERAPEUTIC, MEDICAL, LEGAL, OR CRISIS ADVICE. SAGE IS NOT A SUBSTITUTE FOR QUALIFIED PROFESSIONAL CARE, EMERGENCY SERVICES, OR A CRISIS HELPLINE. DO NOT RELY ON AN AI RESPONSE AS THE SOLE BASIS FOR A DECISION AFFECTING YOUR HEALTH, SAFETY, FINANCES, LEGAL RIGHTS, OR RELATIONSHIP.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SAGE AND ITS AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF DATA, LOSS OF PROFITS, OR RELATIONSHIP OUTCOMES, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE. OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM.

We reserve the right to suspend or terminate your account at any time for violation of these Terms, without prior notice. You may terminate your account at any time by deleting it in the app settings. Upon termination, your right to use the Service ceases immediately and your data will be deleted according to our Privacy Policy.

Please read this section carefully. It requires most disputes between you and Sage to be resolved through individual, binding arbitration rather than in court, and it limits how you may seek relief. Informal resolution first — Before starting arbitration, you must send Sage a written Notice of Dispute describing the facts and relief requested. Send the notice to support@ottoresearch.io with the subject line "Notice of Dispute." Sage will have 30 days after receiving the notice to attempt to resolve the dispute. You may not start arbitration until that 30-day period has ended. This informal-resolution requirement is a condition precedent to arbitration. Agreement to arbitrate — Except for the small-claims and injunctive-relief exceptions below, you and Sage agree that any dispute, claim, or controversy arising out of or relating to the Service, these Terms, your account, any purchase, or the relationship between you and Sage, including the formation, interpretation, performance, breach, termination, or enforceability of these Terms or this arbitration provision, will be resolved exclusively through final and binding arbitration on an individual basis. The Federal Arbitration Act governs the interpretation, enforcement, and scope of this arbitration agreement. Arbitration service and filing — The arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules in effect when the arbitration is filed, except as these Terms modify those rules. The AAA's current rules and filing instructions are available at https://adr.org/consumer. To begin arbitration, you must complete and submit a Demand for Arbitration to AAA and serve a copy on Sage at support@ottoresearch.io. AAA will provide the applicable filing instructions, forms, and fee schedule. If AAA is unavailable or unwilling to administer the dispute under this section, the parties will select another nationally recognized arbitration provider that has consumer procedures; if they cannot agree, a court in Salt Lake County, Utah may appoint a substitute provider or arbitrator. Salt Lake City location and hearing format — The arbitration's legal seat and any in-person hearing location will be Salt Lake City, Utah, unless you and Sage agree in writing to another location. The arbitrator may decide the dispute based on written submissions, by telephone or video conference, or at an in-person hearing. Unless the arbitrator determines that an in-person hearing is necessary, the hearing will be conducted remotely or on documents to reduce expense and inconvenience. If an in-person hearing is held, the arbitrator will select a reasonably accessible location in Salt Lake City, Utah. Arbitrator and procedure — The arbitration will be heard by one neutral arbitrator selected under the AAA Consumer Arbitration Rules. The arbitrator, not a court, will decide the arbitrability, interpretation, and enforceability of this arbitration agreement, except that a court will decide whether the class-action waiver or representative-action waiver is enforceable. The arbitrator will allow each party a fair opportunity to present relevant evidence and argument, but discovery will be limited to what is reasonably necessary for a fair resolution. The arbitrator will issue a written award explaining the result and may award any individual remedy that would be available under applicable law, including injunctive or declaratory relief, but only to the extent necessary to resolve the individual claim. Judgment on the award may be entered in any court with jurisdiction. Costs and fees — To the maximum extent permitted by applicable law and the AAA Consumer Arbitration Rules, you are responsible for all costs and fees associated with your arbitration, including any costs or fees assessed to either you or Sage: AAA filing and administrative fees, the arbitrator's fees, hearing and conference costs, service costs, and your own attorneys' fees and expenses. You are also responsible for Sage's reasonable arbitration-related costs and attorneys' fees if the arbitrator determines that your claim was frivolous, brought in bad faith, or pursued for an improper purpose. If applicable law or the AAA Consumer Arbitration Rules require Sage to pay or advance a particular fee, Sage will do so only to the extent required, and that mandatory requirement will control over this paragraph. Except where applicable law provides otherwise, each party bears its own attorneys' fees. Individual proceedings only — You and Sage may bring claims against the other only in your or Sage's individual capacity and not as a plaintiff, claimant, class member, private attorney general, or representative in any purported class, collective, consolidated, coordinated, or representative proceeding. The arbitrator may not combine or consolidate another person's claim with yours or award relief to anyone who is not a party to the arbitration. You and Sage each waive any right to a jury trial and to participate in a class action, collective action, private-attorney-general action, or other representative proceeding. If a court determines that this individual-proceedings waiver is unenforceable as to a particular claim or request for relief, that claim or request must be litigated in a court located in Salt Lake County, Utah, and the remaining claims must continue in individual arbitration. If the waiver is unenforceable as to a class, collective, or representative proceeding as a whole, this entire arbitration agreement will be unenforceable and the dispute must proceed in court. Exceptions — Either party may bring an eligible individual claim in small-claims court if the claim qualifies under that court's jurisdictional limits and the filing is not transferred, appealed, or removed. Either party may also seek temporary or preliminary individual injunctive relief from a court in Salt Lake County, Utah when necessary to prevent immediate harm while arbitration is pending. Seeking that limited relief does not waive the right or obligation to arbitrate the underlying dispute. Opt-out — You may opt out of this arbitration agreement by sending a written opt-out notice to support@ottoresearch.io within 30 days after you first accept these Terms. Your notice must include your full name, the email address associated with your Sage account, and a clear statement that you reject the arbitration agreement and class-action waiver. Opting out does not affect any other part of these Terms and does not revoke an arbitration agreement you accepted in an earlier version of these Terms.

Except for the Federal Arbitration Act's control over the arbitration agreement and any mandatory rule that cannot lawfully be waived, these Terms are governed by and construed in accordance with the laws of the State of Utah, United States, without regard to conflict-of-law principles. Any court proceeding permitted by the arbitration section must be brought in Salt Lake County, Utah, unless applicable law requires a different forum.

We may update these Terms from time to time. We will notify you of material changes by posting a notice in the app or sending an email to your registered address at least 14 days before the changes take effect. Your continued use of the Service after the effective date of revised Terms constitutes your acceptance.

For questions about these Terms, please contact: Otto Research Labs LLC support@ottoresearch.io Salt Lake City, Utah, United States